Returns & Exchanges
Due to the perishable nature of our artisanal food products, we offer a dedicated satisfaction guarantee to ensure every La Boîte experience meets our high quality standards. If your order arrives damaged or incorrect, please reach out to our concierge team within 7 days of delivery for a full replacement or store credit.
Document the Issue
Take clear photos of the packaging and the specific items that were damaged or sent in error to help us improve our shipping process.
Contact Our Team
Email [email protected] with your order number and the photos attached to initiate your claim.
Review Process
Our quality assurance team will review your request within 24-48 business hours to verify the eligibility for a refund or replacement.
Resolution Delivery
Once approved, we will ship your replacement items immediately at no extra cost or issue a store credit to your account.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing